Terms of service
Delivery terms in short
1. You have 30 days to return an unused product, starting from when you receive your order.
2. Delivery time for out-of-stock products is 1-4 business days. If the product can’t be delivered you will be contacted as soon as possible.
3. If you have been delivered a wrong product or if the product is faulty, you should immediately notify Pomar.fi customer service via email at info(at)pomar.fi (Monday through Friday 8am to 3.30pm (+2 GMT))
4. If an order is not picked up at the post office, Pomarshoes.com has the right to deduct any relevant shipping and handling costs from the refunded amount.
5. Confirmation of order: the contract between Pomarshoes.com and the customer becomes binding when the customer has confirmed these terms of delivery and accepted the order.
6. Prices and product information: Pomarshoes.com is not responsible for mistakes in pricing and product information and reserves the right to cancel orders. Deliveries to the EU-countries: all prices include VAT. You can review taxes on the order confirmation. Deliveries to countries outside the EU: all prices are without VAT. Pomarshoes.com is not responsible for possible taxes or customs duties in deliveries to countries outside the EU.
7. Any questions can be addressed to our customer service at info(at)pomarshoes.com
8. Pomarshoes.com cannot be held responsible for problems with delivery resulting from force majeure –reasons, such as wars, natural disasters, import- or export bans, authoritative decisions or similar events beyond the control of Pomarshoes.com, which prevents a party from complying with any of its obligations under the contract.
Delivery terms
1. Delivery time
The order is delivered as soon as possible. We will contact you via telephone or email if the order is delayed for whatever reason.
You will receive an order confirmation after placing an order. You can review the order information on the confirmation. Please make sure that all the information is correct. Save the confirmation and inform your order number when contacting our customer service.
2. Delivery Methods
You can find the detailed information of delivery methods and costs by countries in:
https://pomarshoes.com/pages/pomarshoes-help-centre?hcUrl=%2Fen-GB
3. Return policy and exchanges
You have 30 days to return an unused product, starting from when you receive your order. We offer this guarantee to make sure you are satisfied with the look, fit and size of the shoes. The product must be unused, undamaged and vendible. No tags can be removed. If the product is damaged due to poor packing, we can’t refund you.
Please include the filled in return form with the products. If you can’t find the return form, contact our customer service, provide us with your order number and ask for a new form. You should indicate clearly whether you want to exchange the product or get a refund (please note we do not offer exchanges to orders outside EU). You will be refunded as soon as we receive the return, providing the abovementioned conditions are met. The time it takes us to make the refund depends on the payment method. Remember to save the receipt from the post office until you have received the refund.
You can find the detailed information of return policy and instructions by countries in:
https://pomarshoes.com/pages/pomarshoes-help-centre?hcUrl=%2Fen-GB
Fees for not-collected / returned parcels
Pomarshoes.com has the right to deduct any relevant shipping and handling costs from the refunded amount. These are costs which have incurred due to an incorrectly returned items or not returned in accordance with our terms. A parcel which is not-collected by a courier- shipping company is not a return, Pomarshoes.com shall deduct from the refunded amount 19,90 eur for shipping and handling costs from any not-collected parcels.
4. Complaints
All complaints concerning the order or delivery should be made within seven (7) days of receiving the order to info(at)pomar.fi
5. Cancelling your order
You can cancel your order if the delivery hasn’t been made in reasonable time. Please let us know if you want to cancel your order at info(at)pomar.fi. Usually we will contact you by email or telephone, if the order is delayed. Pomarshoes.com reserves the right to cancel your order.
If an order is not picked up at the post office, Pomarshoes.com has the right to deduct any relevant shipping and handling costs from the refunded amount.
6. Contact information
Pomarfin Oy
Tehtaantie 1
29630 Pomarkku
Finland
Phone: +358 (0)2 6343 100
e-mail: info(at)pomar.fi